Privacy Policy

Information we collect

• Account data such as name, email address, and authentication identifiers.
• Product data you provide, including project settings, metadata, and configuration values.
• Usage and technical data such as log events, device and browser information, IP address, and performance metrics.
• Support communications, including messages sent through the in-app chat or email.

How we use information

• Provide, operate, and secure the PushWave service.
• Monitor reliability, fix issues, and improve performance.
• Respond to support requests and communicate about the service.
• Comply with legal obligations and enforce our terms.

Legal bases (EU/UK)

Where applicable, we process personal data to perform our contract with you and for our legitimate interests in running a secure service and providing support.

Cookies and tracking

We use essential cookies required for authentication and security. We load the Crisp chat widget only when you choose to start a support chat. Crisp may set cookies and collect technical data such as IP address and device information.

We do not run advertising or cross-site tracking. You can manage cookies in your browser settings. If you prefer not to use chat, simply avoid opening it.

Crisp cookie policy: https://help.crisp.chat/en/article/crisp-chatbox-cookie-ip-policy-1147xor/

Sharing and processors

We use trusted service providers for hosting, monitoring, and support (including Crisp). We do not sell personal data. Providers only process data on our instructions and subject to contractual safeguards.

Data retention

We keep personal data for as long as your account is active or as needed to provide the service. We may retain certain records for legal, security, or compliance reasons.

Security

We use reasonable technical and organizational measures to protect data. No system is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object and request portability.

International transfers

Your data may be processed outside your country of residence. When required, we rely on appropriate safeguards such as standard contractual clauses.

Contact

For privacy questions, contact us at pushwave.saas@gmail.com.

Changes to this policy

We may update this policy from time to time. We will revise the date above when changes are published.